#LuxWatchMarket24buyerprotection
Thanks to the LuxWatchMarket24 Escrow Service, your payment is fully covered. We keep your money in our escrow account for 14 days after delivery of your watch. Thus, you have time to carefully inspect your order knowing your money is safe in our account. Only then do we transfer payout to the dealer.
Our promise: Every new and used watch on LuxWatchMarket24 is authentic. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. However, should issues arise, you have 14 days upon delivery of your order to contact our support team and get your money back.
Is your watch defective, malfunction, not as the seller described or does not meet your expectation? No worries! You have 14 days (after the day of delivery) to initiate a return and receive a full refund quickly and easily thanks to our global money-back guarantee.
Send an email to our support team within 14 days of receiving the watch. They will confirm that your notice to return has been received on time and will initiate further steps.
Send the watch back fully insured and in its original packaging. You will be responsible for the return shipping costs in most cases.
Once we receive the watch, we will refund the full amount of your purchase, minus any shipping fees.
Send an email to our support team within 14 days of receiving the watch. They will confirm that your notice to return has been received on time and will initiate further steps.
Send the watch back fully insured and in its original packaging. You will be responsible for the return shipping costs in most cases.
Once we receive the watch, we will refund the full amount of your purchase, minus any shipping fees.
In the interest of security, dealers on our marketplace must follow a strict set of rules. Before a professional dealer can sell on our platform, they must provide us with their photo ID, commercial register entry, business address, and tax number. Furthermore, we require all dealers to follow our strict dealer guidelines. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from.
Dealers ship every order with full insurance coverage. In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free.
Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on what’s most important – finding the right watch!
Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received.
Our multilingual support team is always available to assist you. No matter what happens, you can count on us!
years as the leading marketplace for luxury watches
trustworthy sellers from over 120 countries
customers choose Buyer Protection annually
website visitors monthly
listings covering a wide range of watches
satisfied app users
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